ABOUT US / Real Estate FAQs

Q: What to expect?

If you are attempting to purchase new flooring for your home, please go to: www.homedepot.com, click on the flooring department and use “Schedule a Measure Today” to begin the process.

Use this website to order a real estate floor plan which will assist you in marketing your property. Our floor plans can be uploaded to website advertising, added to brochures or included in feature sheets you may leave on-site. Our local Home Depot Measure Associate will call you on the morning of your measure date between 7:00-9:00 am to confirm a time frame to meet at the property.

We recommend that you enter your cell phone number when placing your online order so that we can easily contact you. The associate that will arrive at the order site is a Home Depot employee who has passed a background check and carries a picture ID. Billing is based on measured square footage so if you request the basement, patio or exterior area to be measured, this can increase the measure fee.

To reduce delays in order completion and billing, we place a hold on your credit card for anticipated funds when the order reservation is confirmed. This hold is based on the size of the home entered by you plus an additional $100 in case the final measured size extends into the next price / size increment. The hold amount will appear on your credit card statement but your card is not actually billed until the completed floor plan has been emailed to you. The time frame to complete a floor plan measure varies based on the size of a property and the complexity of the structure. On average, a 3000 square foot home will take about an hour and a half to complete.

Please plan your day accordingly. If the property is not occupied you can place a combination lockbox on the door and provide the combination on the order. Our field associates will return the key to the lockbox and lock up when they leave. If the property is occupied someone needs to be on-site while we create your plan. Please plan your day accordingly to remain with the associate during the measure. Completed floor plans are emailed in a PDF format. If you would like a JPEG version, email us your request. Review the completed floor plan to make sure your room names are accurate. If you need us to make any changes please email us back with your request. We will be happy to make the corrections and resend the floor plan.

We are measuring interior (living space) square footage which does not include wall thickness or dead wall space. Because of this, the interior size listed on your plan will always be different than the GLA square footage of your property. If you do not want the interior square footage listed at the bottom of your floor plan, email us and we will remove it. Our measurements do not meet the criteria for appraisal or taxation purposes and are not warranted for such use. The floor plans and measurements are provided for marketing, advertising and display purposes only.

Q: When I select a date, is it confirmed?

A: Yes, when you select a date in the online system, this is considered a confirmed appointment date. Your local measure technician will contact you between 7 am and 9 am on the day of the measure to confirm a time frame.

Q: How do I reschedule a measure date?

A: Contact our customer service department at 800-248-8982 or email us at: hdms_floorplans@homedepot.com

Q: What if the date I need is not available?

A: Send us an email at: hdms_floorplans@homedepot.com our staff will contact our area managers to see if we can assist your needs.

Q: What if I need to make changes to my real estate floor plan?

A: Our staff is available Monday through Friday 9:00 am to 5:30 pm EST. Email us your requested changes at: hdms_floorplans@homedepot.com we’ll be happy to assist you.

Q: Can I receive my floor plan in a jpeg format?
A: Yes, Please contact our real estate division at 877-485-7885 or send us an email at: hdms_floorplans@homedepot.com

We provide measuring services to you and our employees proudly wear The Home Depot apron and identification badges while on site. We are known for our measurement services and creating on-site real estate floor plans for marketing purposes.

We measure just about anything you can imagine.
Not only can we measure, we can complete even the simplest of tasks that sometimes are difficult for you to arrange. Tasks such as an on-site trip hazard inspection in which you need photos of the hazard as well as a description and measurement.

Retail inspections for site conditions, signage and display locations, damage inspections etc.
MultiProperty/MultiFamily/Home Rentals – floor plans for marketing units to customers via on site or print ads as well as creating a digital database of floor plans for remodeling purposes when customers/owners move out prior to new arrivals.

We can also customize our services to fit your needs?  If there is a service on-site that you need completed, let us know.  We would be happy to build a solution to service your needs nationwide. 

Remember, how much is your time worth?  We often provide next day turn around and almost always within 2 business days for a cost well below any other provider. 

No more posting your requests with hopes that a subcontractor will accept it or spending time trying to find someone to perform a task.  We can provide you access to our secure website where you complete the site information and use a live calendar to schedule your own work.  You will know instantly that the job is scheduled and is in the hands of our “Best in Class” field team.  Feel free to contact us for more information and let us make your life easier.


Please contact us for further information.




Home Depot Measuring Services